1. Register the complaint after getting the complaint call from customer.
2. Visit to customer & attend the call
3. To give the service visits: a. warranty b. out of warranty c. AMC
4. To make the service report duly signed & stamped by customer. ( Warranty service Visit without charge, Out of warranty visit: chargeable)
5. After giving the visit follow up for PO from customer for parts quotation ref with service report.
6. (Store sends the parts to the customer) Provide the parts to the equipment & close the complaint. Make service report of closer of the complaint.
7. Commissioning of equipment at customer end.
8. For sale of spare parts need to coordinate with respective RO and get it dispatched through regional depot.
9. If the parts are not available in the local warehouse needs to coordinate with Plant for further procedure.
Salary: Not Disclosed by Recruiter
Industry:Industrial Products / Heavy Machinery
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
UG:Diploma - Mechanical, B.Tech/B.E. - Mechanical
A dominant player in the material handling industry
Established track record and strong brand recognition
Strong and continued focus in expanding product portfolio
Comprehensive product portfolio to meet diverse needs of industries through in-house manufacture as well as strategic tie-ups
Product portfolio broadly comprises of
Crates, pallets, polypropylene corrugated boxes, insulated boxes, ballot units and other customized products
Pallet trucks, stackers, forklifts, tool kits, waste bins, automated vertical storage and retrieval systems , Heavy Duty Racking, Shelving, Pallet Racking.
Strategic tie-ups with key global players facilitating inroads into specific needs of industries such as hospitality, automobiles and pharmaceuticals.
One of the few companies to offer industry/ client specific customization
Application specialists work closely with industries to offer customized solutions
Continuous focus on developing new and innovative solutions for meeting the needs of industries where we do not have any presence.
Company website: http://www.nilkamal.com/
Recruiter Name:Corporate HR
Contact Company:Nilkamal Limited